Shipping policy

We offer Australia wide free Express shipping.

Rowe Design Gold & Silversmith currently only ships Australia wide. All orders are sent Express via Australia Post. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au.

Processing Your Order

Once we get your order, we will do our best to take care of it right away so you can enjoy your new jewellery! All Rowe Design Gold & Silversmith orders are processed within 1-4 business days unless stated otherwise, and then shipped to you immediately.

Note: If the shipping/billing addresses are different or if there is any other unusual activity with your order, your order may be delayed pending a further check. Customers are asked to ensure that their details are correct at check out as Rowe Design Gold & Silversmith will not be held liable for incorrect deliveries due to input errors, late deliveries caused by third-party courier companies or orders scanned as delivered.

Shipping your Order

For your security, orders do require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorised to sign for your package will be available at the designated shipping address.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

Tracking Your Order

We will send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox's security settings, our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically.

Note: Rowe Design Gold & Silversmith reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Australia Post Express – 1-3 Business Days*

* Customer from WA, NT and Rural Areas from all states: please allow up to 8-10 business days

* Australia Post Express deliveries can take longer than the estimated delivery time to remote areas.

USEFUL LINKS:

Australia Post:

Customer Service: https://auspost.com.au/help/

Contact Number: 13 76 78

All Shipping fees are not refundable

Please note: Once orders have been shipped; all shipment enquiries should be directed to Australia Post.